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Store Policy

Shipping Policy

Thank you for visiting and shopping at https://empresscbdessentials.com 

The following are the terms and conditions that constitute our Shipping Policy.Domestic Shipping Policy Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout. 

 

Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

 Return and Refund Policy 

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at:               support@empresscbdessentials.com

Return Policy

We will accept return requests for items that are unopened, unused, with the original tags still intact.

The product(s) must be in their original packaging, if applicable, in the same condition, it was received.

If you wish to return your item, we must receive your request within 14 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request.

We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund amount.

For return items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email  support@empresscbdessentials.com within 14 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to  support@empresscbdessentials.com we will send you a PDF of a return shipping label. Please print it out and affix it to your package.You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Order cancellation

If you wish to cancel your order, please call us at (800)518-769 or email  support@empresscbdessentials.com as soon as possible. However, if your order is already in transit, you must return the product to receive a refund. Please keep in mind that our offices close at 2pm CST. on Saturday and reopen on Monday.

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